You MUST cancel or reschedule within 24 hours of your appointment time or your deposit will be forfeited. No exceptions. Also, if you are more than 15 minutes late for your scheduled service, your appointment will be cancelled with no deposit refund, transfer, or credit. If you paid in full, the remaining balance minus the forfeited deposit will be listed as a credit on your account. We love you guys, but calling explaining you'll be more than 15 minutes late does not exempt you from the policy. Because we schedule by appointment only, that means the client after you would have to wait, and that's not fair to them.

 

Please note staff CAN NOT change, reschedule, or cancel your appointment. You must select those options on your own via your original appointment email link before 24 hours of your scheduled appointment time. If you are needing to change appointment locations, please note this policy also applies and you must cancel, then reschedule in the alotted time frame above...